LWP Principles

At LWP we hold ourselves to high standards. We take responsibility to conduct our work in line with clearly defined principles, such as…

Customer Service

In any retail environment, excellent customer service is paramount. At LWP we take this very seriously, and we believe this reflects in the way customers perceive us. We think the best customer experience starts with a smile, and a friendly, polite manner. We go the extra mile to cater for all of our customers’ needs, and do this with an infectious enthusiasm. As long as you’re happy, we’re happy.

Passion

There is nothing that can be achieved without passion. Passion leads to high-quality standards, and genuine expertise. At LWP we look to translate this passion to you; we want you to know how much we love our products, and how much we love you! So pop into store and you’ll find plenty of smiling and a high standard of care, from first contact and all that may follow.

Holistic Approach

Our aim is to look after all of your DIY needs. We have a brilliant range of products, that covers almost every task related to decorating. We mix paint, offer samples, we can do roll calculations, special orders and we have a fantastic returns policy. We want to be there for you from the first minute to the last; and we’ll do it all with pleasure!

Professionalism

It is important to our company to convey a professional approach when dealing with customers and suppliers. We take each aspect of our work seriously, which has helped us to establish a strong reputation within our marketplace. We deal with every one of our contacts, including customers, in the same manner, and we handle all transactions with the correct procedure.

Expert Knowledge

We want to be know-it-alls when it comes to our products and services. We want to be able to answer any question you might have related to what we provide in our store. From shavehooks to short-pile rollers, and everything in between, collectively we reckon we know everything there is to know about what we do. So if you’re in store and you’re unsure, don’t be afraid to ask!

We work every day to adhere to the principles and the standards against which we measures ourselves. We like to think this reflects in the quality of our work, and in the way we interact with you, our customers. So if you’re happy with what we do, or you think we can improve, give us a shout!

You can find us on Facebook (facebook.com/LWP.online), Twitter (@LWP_online) and Instagram (@lwp_online).

Have a nice day!

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